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Hanse Mondial
24/7 standby service

Emergency bus and rail replacement services

When the trains stop, people still need to arrive. We plan your replacement service – long-term for announced track works just as much as at short notice for strikes and disruptions.

Two routes, one goal

Planned or short-notice – we deliver both

Track works are announced in advance, strikes rarely are. With Hanse Mondial you get both from a single source – with the same care, just at a different pace.

Planned replacement service

With announced track works we have time to prepare properly: route, frequency and stops are agreed with you at a measured pace.

  • Long-term preparation & fixed timetables
  • Agreed stops and pick-up points
  • Reliable frequency throughout the entire works phase
Emergency

Short-notice emergency bus service

Strike, storm or sudden disruption: here every hour counts. Our standby team responds immediately and mobilises the partner network.

  • Reachable around the clock – at night and on public holidays too
  • Fast dispatch from the nationwide network
  • Reachable during the trip for spontaneous changes

How an assignment works

From the call to the coach rolling

Four steps, one dedicated contact. We take the entire organisation off your hands – you only have to call once.

  1. 1

    Call or enquiry

    You get in touch – by phone or via the form. You can reach our standby team at night, at weekends and on public holidays, too.

  2. 2

    Assess the situation

    We take down the route, passenger numbers and time window and immediately check which coaches are available in our partner network.

  3. 3

    Dispatch

    We dispatch vehicles and drivers, coordinate pick-up points and keep you informed.

  4. 4

    Operation

    The coaches roll. If anything changes at short notice, we stay reachable during the trip and adjust as needed.

8 –80+

Seats per coach

from minibus to large touring coach

24 /7

Standby service

at night, at weekends and on public holidays

Nationwide

Partner network

coverage across all of Germany

What you get

Everything from a single source

One contact person

From the first enquiry to the last trip, one dedicated contact looks after you – no passing you around.

Planning to operation

Dispatch, pick-up points, driver coordination and on-the-fly adjustments – we handle all of it.

Modern coaches

Through our partner network we deploy well-maintained coaches with powerful air conditioning.

Experienced drivers

Seasoned drivers who get passengers to their destination safely, even on short-notice assignments.

The right fleet

We choose the vehicle size to match your passenger numbers – from 8-seaters to 80+ seats.

Reliable under pressure

Strike, storm or track works: we are set up to deliver quickly.

Your direct line

Svenja Großkelwing

Key Account Manager

Years of experience with emergencies, rail replacement services and flight cancellations. Svenja assesses your situation and prepares a no-obligation quote for you.

Need fast help with a replacement service?

Whether planned or short-notice – tell us your situation. We will get back to you and prepare a no-obligation quote.